FAQs & Troubleshooting
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325 Results
- 101I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 102Can I use AirPrint with my Brother machine?
- 103I keep getting the error message "Authenticate Err (Authentication error)".
- 104I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 105Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 106Supported models of Universal Printer Driver for PCL
- 107Can I print from or scan to Android™ Smartphone?
- 108Windows 7 Support Information
- 109The paper is skewed when it's printed.
- 110Why doesn't the image print on my Transmission Verification Report?
- 111How can I prevent public access to certain features on my Brother machine?
- 112Verify if the Brother machine has a dial tone
- 113When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 114Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 115All the covers on the Brother machine are securely closed, however the message "Cover is Open" is displayed on the LCD. How do I clear this message?
- 116Is my Brother machine compatible with Windows Vista?
- 117How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 118Set up my Brother machine's electronic cover page
- 119I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 120Scan a document from a Windows Vista application
- 121When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 122When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 123How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 124What is a "Generic PCL Driver"?
- 125Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 126How do I clear paper jams inside the machine?
- 127Set the date and time
- 128I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 129What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 130When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 131When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 132Print on labels and envelopes from the MP tray.
- 133What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 134My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 135What driver package format is supported by my Linux distribution?
- 136Print command (cupswrapper) (Linux)
- 137I am unable to print from a client PC to a printer on a print server. (Linux)
- 138Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 139Windows 10 Support Information
- 140Check the firmware version.
- 141How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 142Open the Control Panel (For Windows)
- 143A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 144Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 145I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 146When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 147I cannot print from my computer via USB.
- 148The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 149When I try to feed a document from the ADF (automatic document feeder), it misfeeds or the corner of the paper bends.
- 150I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?