FAQs & Troubleshooting
![]() |
Popular |
366 Results
- 51I cannot make borderless prints.
- 52The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 53Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 54Ink Absorber Full
- 55How do I know which receive mode to select?
- 56Locate files scanned with ControlCenter2 (For Macintosh)
- 57My Brother machine's PhotoCapture Center® will not recognize my memory card or USB Flash memory drive.
- 58Can I print from or scan to Android™ Smartphone?
- 59I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 60Unable to Print XX
- 61How do I clear the message "Cannot Detect" from the display?
- 62Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 63Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 64Wrong Paper Size
- 65Print using only the black ink cartridge when the Color cartridges have run out.
- 66Cover is Open
- 67I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. What can I do?
- 68After I installed Sun JavaVM, some applications will not work correctly.
- 69Out of Memory
- 70I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 71I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 72What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 73Why doesn't the machine answer when receiving a call?
- 74I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 75When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 76What is the BRAdmin Professional software used for?
- 77My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 78I'm using Macintosh. What is the PreScan option used for?
- 79I cannot install Brother drivers on Debian 10 or later (Linux)
- 80I am unable to print from a client PC to a printer on a print server. (Linux)
- 81A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 82When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 83I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 84The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 85Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 86What is the Network Shared printing?
- 87Can I still receive a fax if I accidentally answer it on an extension or external telephone?
- 88Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 89The printer status is Offline or Paused.
- 90I can receive a fax, but cannot receive a telephone call.
- 91Why doesn't my Brother machine have a dial tone?
- 92I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 93What is Ad-hoc mode?
- 94Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 95Scan a document in Mac OS X 10.6.
- 96When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 97How do I clean the Scanner to improve the copy or fax quality?
- 98Replace Ink
- 99Clear the message "Awaiting Redial"
- 100I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.