FAQs & Troubleshooting
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315 Results
- 51No Paper Fed
- 52I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 53I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 54Where is the USB port on the machine?
- 55What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 56When I print photos, the color quality is not good.
- 57Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 58Can I use voice mail on the same line as my Brother machine?
- 59Scan from the Brother iPrint&Scan application using Windows Phone.
- 60Delete print jobs from the print queue.
- 61I cannot find some option in the Printing preferences. (For Windows)
- 62The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 63How to identify your Operating System (OS).
- 64Locate files scanned with ControlCenter2 (For Macintosh)
- 65Locate files scanned with ControlCenter3 (For Windows)
- 66Change the printer driver settings (Windows/macOS)
- 67Ink Low
- 68I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 69Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 70When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 71Forward a fax to another fax machine when my machine has a mechanical problem.
- 72Print a report that will show a listing of faxes I sent and received.
- 73When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 74When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 75What is Infrastructure mode?
- 76Uninstall the drivers. (Mac OS X 10.5)
- 77The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 78How do I factory reset the network settings?
- 79I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 80What driver package format is supported by my Linux distribution?
- 81When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 82Uninstall Scan-key-tool. (Linux)
- 83Protect your Brother machine against unauthorised access over the network
- 84The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 85Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 86Print a web page from iPrint&Scan when using an Android™ mobile device.
- 87I cannot make borderless prints.
- 88Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 89I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 90Discover the MAC address of the Brother network card
- 91I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 92Make my copied images lighter or darker.
- 93The printer status is Offline or Paused.
- 94Can I print directly onto DVDs or CDs?
- 95When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 96Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 97Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 98Scan a document using "Scanner and Camera Wizard" in Windows XP
- 99Scan a document from a Windows XP application
- 100Why doesn't the machine answer when receiving a call?