FAQs & Troubleshooting
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340 Results
- 51When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 52Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 53When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 54Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 55I cannot find some option in the Printing preferences. (For Windows)
- 56The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 57Can I print on transparencies e.g. for overhead projectors?
- 58Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 59Open the "Scanners and Cameras" and Properties.
- 60How to identify your Operating System (OS).
- 61The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 62I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 63Locate files scanned with ControlCenter3 (For Windows)
- 64Configure a cover page for PC-FAX.
- 65I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 66Change the printer driver settings (Windows/macOS)
- 67I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 68I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 69Can I set my Brother machine to forward the faxes I receive to another location?
- 70Is my Brother machine compatible with Windows Vista?
- 71When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 72Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 73I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 74What kind of memory can I use?
- 75Why doesn't the machine answer when receiving a call?
- 76Can I use non-Brother or third party supplies with the Brother machine?
- 77I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 78Replace the toner cartridge
- 79Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 80I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 81I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 82I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 83I cannot install Brother drivers on Debian 10 or later (Linux)
- 84I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 85When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 86I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 87Protect your Brother machine against unauthorised access over the network
- 88Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 89Download a file from the "Downloads" section and save it to Windows 8 computer.
- 90The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 91The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 92Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 93Print a web page from iPrint&Scan when using an Android™ mobile device.
- 94Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 95When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 96I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 97The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 98Adjust color settings by using the custom setting in the printer driver
- 99The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 100When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".