FAQs & Troubleshooting
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322 Results
- 51When I try to send a fax the message "FAX # Restricted" appears on the display.
- 52When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 53Confirm that a FAX I sent was received correctly
- 54Can I use non-Brother or third party supplies with the Brother machine?
- 55Can I print from DOS applications?
- 56What is the recommended paper?
- 57My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 58I cannot install Brother drivers on Debian 10 or later (Linux)
- 59Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 60How to load numbered checks or forms in the paper tray?
- 61Scan and save a document in PDF format (Scan to File)
- 62Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 63Toner specks
- 64I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 65Ghost
- 66I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 67I cannot save a file downloaded from the Brother support website (For Windows)
- 68Download a file from the "Downloads" section and save it to Windows 8 computer.
- 69Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 70Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 71Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 72I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 73I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 74My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 75What is Distinctive Ring and how do I program it?
- 76Why doesn't the machine answer when receiving a call?
- 77I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 78I cannot send a fax using PC-FAX (Windows 10)
- 79Send a fax using PC-FAX with LPD/LPRng (Linux)
- 80Pre-Required Procedures (Linux)
- 81When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 82Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 83I cannot find some option in the Printing preferences. (For Windows)
- 84I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 85Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 86Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 87Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 88Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 89I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 90The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 91I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 92What is the Network Shared printing?
- 93Locate files scanned with ControlCenter2 (For Macintosh)
- 94Configure a cover page for PC-FAX.
- 95The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 96When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 97Duplex Copy (1-sided to 2-sided)
- 98Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 99When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 100I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.