FAQs & Troubleshooting
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348 Results
- 51Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 52I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 53Can I use AirPrint with my Brother machine?
- 54Stop my Brother machine from automatically redialing a number.
- 55Locate files scanned with ControlCenter2 (For Macintosh)
- 56The edge of glossy paper is smudged.
- 57Change the printer driver settings (Windows/macOS)
- 58How do I know which side up my photo paper should be in the tray?
- 59The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 60Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 61When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 62Scan multiple pages into one file instead of each scan being saved as a separate file.
- 63Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 64Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 65When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
- 66Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 67Wrong Paper Size
- 68Can I use voice mail on the same line as my Brother machine?
- 69I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 70How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 71I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 72Where is the USB port on the machine?
- 73Clear the paper jam.
- 74What is Distinctive Ring and how do I program it?
- 75Set the date and time
- 76Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 77I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 78My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 79Print the Network Configuration List
- 80Large characters are printed incorrectly. (Linux)
- 81I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 82Scan a document into ScanSoft™ PaperPort™ 11SE
- 83I cannot use the "Modules Update" button on Web BRAdmin.
- 84Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 85Images of the thumbnail page from the media (memory) card won't print.
- 86Uninstall Scan-key-tool. (Linux)
- 87I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 88ControlCenter3 displays a blank screen at startup (Windows)
- 89I cannot save a file downloaded from the Brother support website (For Windows)
- 90Open the Status Monitor
- 91The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 92Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 93How to identify your Operating System (OS).
- 94The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 95Preview the faxes I receive before I print them.
- 96Locate files scanned with ControlCenter3 (For Windows)
- 97Configure a cover page for PC-FAX.
- 98Send a PC-FAX
- 99When I scan a document using ControlCenter, the scanned file size is too big.
- 100"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?