FAQs & Troubleshooting
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283 Results
- 51Can I use voice mail on the same line as my Brother machine?
- 52When printing from my Apple Mac OS X, the print is coming out mirrored.
- 53Which E-mail packages are compatible with ControlCenter3?
- 54I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 55I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 56Can I confirm that the FAX was sent correctly?
- 57I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 58When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 59When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 60Can I still receive faxes or calls when the machine is switched off?
- 61Scan using XSane or GIMP (Linux)
- 62I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 63Send a fax using PC-FAX with LPD/LPRng (Linux)
- 64Send a PC-FAX
- 65I can print but cannot scan via network. (For Windows)
- 66I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 67I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 68Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 69The LCD displays an error code (number). What does it mean?
- 70Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 71I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 72I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 73Cannot print after a Windows 10 update (June 2020)
- 74My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 75The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 76Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 77I can print but cannot scan via network. (For Mac)
- 78I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 79When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 80I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 81I cannot feed the paper from the Photo Paper Tray.
- 82I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 83Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 84I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 85Where can I find my Brother machine's serial number?
- 86I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 87Why doesn't the machine answer when receiving a call?
- 88I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 89I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 90I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 91When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 92What is the BRAdmin Professional software used for?
- 93I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 94Why can't I print when an ink cartridge is empty?
- 95Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 96How do I load paper?
- 97I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 98I cannot install the driver when using the Driver Install Tool. (Linux)
- 99When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 100Check the firmware version.