FAQs & Troubleshooting
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- 51Which E-mail packages are compatible with ControlCenter3?
- 52When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 53I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 54I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 55When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 56Scan a document in Mac OS X 10.6.
- 57Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 58What is Distinctive Ring and how do I program it?
- 59How can I re-install the drivers?
- 60Is there any way to view how much ink is remaining?
- 61Why doesn't the machine answer when receiving a call?
- 62I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 63When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 64I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 65What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 66I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 67I installed scan-key-tool, but it does not work. (Linux)
- 68The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 69What is the Network Shared printing?
- 70Why doesn't my Brother machine have a dial tone?
- 71Scan a document from the Windows Vista Photo Gallery
- 72Scan a document using "Scanner and Camera Wizard" in Windows XP
- 73Scan a document from a Windows XP application
- 74How can I clear the "INK EMPTY" message?
- 75Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 76How do I replace the Ink Cartridge?
- 77What is the "Station ID" and how do I set it?
- 78I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 79I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 80I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 81When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 82When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 83I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 84The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 85Change the printer driver settings (Windows/macOS)
- 86The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 87I can print but cannot scan via network. (For Windows)
- 88How do I clear Machine Error 46?
- 89My machine does regular cleaning cycles in the night. How can I correct this?
- 90Verify if the Brother machine has a dial tone
- 91When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 92Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 93Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 94When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 95What kind of Media Adapter can I use?
- 96When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 97The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 98How do I clean the Scanner to improve the copy or fax quality?
- 99Can I confirm that the FAX was sent correctly?
- 100I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?