FAQs & Troubleshooting
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144 Results
- 51The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 52The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 53Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 54How do I clear the message "MFC is Busy" or "Connect Failure"?
- 55How can I improve poor print quality?
- 56How do I replace the Ink Cartridge?
- 57When receiving a 1 page fax, why does the fax print on 2 pages or a blank sheet ejects afterwards?
- 58I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 59I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 60Cannot print after a Windows 10 update (June 2020)
- 61Windows 10 Support Information
- 62The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 63Delete print jobs from the print queue.
- 64The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 65The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 66A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 67Do I need a telephone line to send and receive faxes with my Brother machine?
- 68Can I print from and scan to iPhone, iPod touch and iPad?
- 69I cannot print from my computer via USB.
- 70The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 71I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 72My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 73I can receive a fax, but cannot receive a telephone call.
- 74Windows 7 Support Information
- 75Is my Brother machine compatible with third party print servers?
- 76Can I print using only the black ink cartridge when the Color cartridges have run out?
- 77Scan a document from the Windows Vista Photo Gallery
- 78I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 79How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 80How do I clear a Machine Error 41, ME41 from the display?
- 81Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 82Scan a document from a Windows Vista application
- 83Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 84I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 85The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 86The keys on the control panel do not respond.
- 87Clear the paper jam or printer jam.
- 88How can I clear the "INK EMPTY" message?
- 89Can I print a report that will show a listing of faxes I sent and received?
- 90How do I print the received faxes that are stored in memory? (Fax Storage)
- 91I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 92How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 93How do I know which receive mode to select?
- 94How do I store received faxes in memory?
- 95I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 96My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 97Uninstall the drivers. (Mac OS X 10.5)
- 98What is Distinctive Ring and how do I program it?
- 99I am experiencing problems sending a fax, what can I do?
- 100Where can I find the serial number for my unit?