FAQs & Troubleshooting
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245 Results
- 51When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 52When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 53How do I print envelopes?
- 54The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 55Open the Control Panel (For Windows)
- 56I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 57Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 58Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 59I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 60I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 61Cannot print after a Windows 10 update (June 2020)
- 62Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 63The driver installation finished successfully but I cannot print. (Linux)
- 64Print command (LPR) (Linux)
- 65ControlCenter3 displays a blank screen at startup (Windows)
- 66Delete print jobs from the print queue.
- 67The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 68The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 69Locate files scanned with ControlCenter3 (For Windows)
- 70When I scan a document using ControlCenter, the scanned file size is too big.
- 71The printer status is Offline or Paused.
- 72The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 73Windows 7 Support Information
- 74I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 75I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 76When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 77I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 78Can third party ink be used to refill the ink cartridges?
- 79Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 80Scan a document in Windows 8 and Windows 10.
- 81Scan a document from a Windows XP application
- 82After I installed Sun JavaVM, some applications will not work correctly.
- 83How do I clear the message "MFC is Busy" or "Connect Failure"?
- 84How do I replace the Ink Cartridge?
- 85When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 86When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 87Can I still receive faxes or calls when the machine is switched off?
- 88I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 89Configure and use PC-FAX (CUPS) (Linux)
- 90What driver package format is supported by my Linux distribution?
- 91I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 92When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 93Uninstall Scan-key-tool. (Linux)
- 94I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 95Windows 10 Support Information
- 96A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 97I cannot print from my computer via USB.
- 98When printing from my Apple Mac OS X, the print is coming out mirrored.
- 99I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 100In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?