FAQs & Troubleshooting
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145 Results
- 51My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 52My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 53Uninstall the scanner driver. (Linux)
- 54Print command (cupswrapper) (Linux)
- 55I am unable to print from a client PC to a printer on a print server. (Linux)
- 56I cannot save a file downloaded from the Brother support website (For Windows)
- 57A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 58Download a file from the "Downloads" section and save it to Windows 8 computer.
- 59Can I use AirPrint with my Brother machine?
- 60I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 61A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 62Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 63Select Receive mode.
- 64Receive faxes on the computer for Windows (PC-FAX Receive)
- 65I cannot print from my computer via USB.
- 66When I scan a document using ControlCenter, the scanned file size is too big.
- 67No Toner
- 68How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 69Drum !
- 70Clean the corona wire of the drum unit.
- 71Confirm that a FAX I sent was received correctly.
- 72What is the recommended paper?
- 73I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 74I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 75I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 76Configure the Scan to Email Feature (Linux)
- 77Configure and use the Scan Key Tool (Linux)
- 78Where can I download Brother iPrint&Scan application for Mac?
- 79The downloaded driver's name is different from my machine's name. (Linux)
- 80Firewall port requirements of the Scan Key Tool (Linux)
- 81Check the firmware version.
- 82How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 83Install the built-in drivers (For Windows 8 and Windows 10)
- 84I can see some steam or moisture from the vents when printing.
- 85What is the difference between the toner cartridge and the drum unit?
- 86I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 87Scan a document and e-mail it as an attachment. (For Windows)
- 88The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 89Is my Brother machine compatible with third party print servers?
- 90Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 91Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 92Why doesn't my Brother machine have a dial tone?
- 93Verify if the Brother machine has a dial tone
- 94Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 95When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 96Uninstall the drivers. (macOS 13 or greater)
- 97I am experiencing problems sending a fax.
- 98Set the date and time
- 99Clean the scanner to improve the copy or fax quality.
- 100I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)