FAQs & Troubleshooting
Latest |
171 Results
- 5105/24/2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 5205/16/2023I cannot print from my computer via USB.
- 5304/19/2023I cannot install the Brother software (Mac)
- 5404/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 5504/06/2023The printer status is Offline or Paused.
- 5603/27/2023Change the printer driver settings (Windows)
- 5703/27/2023"Offline" appears on the Status Monitor. (Windows)
- 5803/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 5902/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 6002/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 6112/19/2022Check the ink level and then press [Stop]
- 6212/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 6312/19/2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 6412/19/2022One or more of my colors are not printing (blank).
- 6512/19/2022Refill Ink
- 6612/19/2022Improve poor print quality.
- 6712/19/2022When I print photos, the color quality is not good.
- 6812/19/2022Can third party ink be used to refill the ink tanks?
- 6912/13/2022How to identify your Operating System (OS).
- 7010/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 7110/11/2022Access Web Based Management
- 7209/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 7308/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 7408/29/2022The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7508/24/2022Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 7608/22/2022Configure the Scan to Email Feature (Linux)
- 7708/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 7807/26/2022Configure and use the Scan Key Tool (Linux)
- 7906/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8005/30/2022What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8105/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8204/20/2022Uninstall the Brother Software and Drivers (Windows)
- 8304/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8404/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 8504/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 8604/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 8704/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8803/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 8903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 9003/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 9103/09/2022I want to connect my Brother machine to a wireless network using WPS (Wi-Fi Protected Setup™)
- 9201/28/2022Error and Maintenance LED Indications
- 9301/28/2022The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 9412/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 9511/10/2021Open the Control Panel (For Windows)
- 9610/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 9707/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 9806/01/2021I cannot select my machine to print my files even if I install the Full Software Package (Mac)
- 9903/22/2021Low Temperature
- 10003/19/2021I get a TS error when trying to print on a wireless network.