FAQs & Troubleshooting
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132 Results
- 5112/19/2022Improve poor print quality.
- 5212/19/2022When I print photos, the color quality is not good.
- 5312/19/2022Can third party ink be used to refill the ink tanks?
- 5412/13/2022How to identify your Operating System (OS).
- 5510/11/2022Access Web Based Management
- 5609/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5708/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5808/24/2022Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 5908/22/2022Configure the Scan to Email Feature (Linux)
- 6008/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6107/26/2022Configure and use the Scan Key Tool (Linux)
- 6206/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6305/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6404/20/2022Uninstall the Brother Software and Drivers (Windows)
- 6504/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6604/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6704/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6803/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 6903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7003/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 7101/28/2022Error and Maintenance LED Indications
- 7212/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 7311/10/2021Open the Control Panel (For Windows)
- 7410/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7507/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 7606/01/2021I cannot select my machine to print my files even if I install the Full Software Package (Mac)
- 7703/22/2021Low Temperature
- 7803/15/2021I cannot select the file to print in Brother iPrint&Scan (Mac)
- 7902/04/2021Check the firmware version.
- 8008/19/2020When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 8107/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8207/16/2020Cannot print after a Windows 10 update (June 2020)
- 8307/06/2020Change the brscan5 scan settings using XSane (Linux)
- 8407/06/2020Scan using XSane or GIMP (Linux)
- 8507/06/2020Important points for specifying the scan area (Linux)
- 8607/06/2020What driver package format is supported by my Linux distribution?
- 8707/01/2020Printer Jam or Paper Jam
- 8806/29/2020Sleep
- 8906/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 9006/02/2020Open the Status Monitor (Windows)
- 9106/02/2020After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer. (Windows)
- 9205/28/2020Unable to Scan
- 9305/28/2020Print Unable XX
- 9405/28/2020No Paper / No Paper Fed
- 9505/28/2020Paper Size Mismatch / Wrong paper size
- 9605/28/2020Out of Memory
- 9705/28/2020Check the Serial Number
- 9805/27/2020What is the recommended paper?
- 9905/25/2020Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 10005/13/2020Firewall port requirements of the Scan Key Tool (Linux)