FAQs & Troubleshooting
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Latest |
158 Results
- 5106/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5204/20/2022Uninstall the Brother Software and Drivers (Windows)
- 5304/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5404/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 5504/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 5604/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5704/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5803/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 5903/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6003/18/2022Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 6103/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6212/27/2021Brother iPrint&Scan cannot find my Brother machine (macOS)
- 6312/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 6411/29/2021A security warning appears when accessing Web Based Management via HTTPS.
- 6511/29/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 6611/29/2021Cover is Open
- 6711/10/2021Open the Control Panel (For Windows)
- 6810/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6910/07/2021Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 7008/31/2021Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
- 7108/31/2021Check the Print Alignment from Your Brother Machine
- 7208/31/2021Check the Print Quality
- 7308/31/2021Clean the Base Pad
- 7408/31/2021Paper is Jammed in the Front of the Machine (Jam Front)
- 7508/31/2021Clean the Paper Pick-up Rollers
- 7608/31/2021Paper is Jammed in the Back of the Machine (Jam Rear)
- 7708/31/2021Clean the Scanner
- 7808/31/2021Print the Network Configuration Report
- 7908/31/2021Print the WLAN Report
- 8008/31/2021Reset the Network Settings to Factory Default
- 8108/04/2021Set up your Brother machine on a wireless network (Windows/macOS)
- 8208/04/2021I get a TS error when trying to print on a wireless network.
- 8307/29/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 8407/29/2021What is the recommended paper?
- 8507/29/2021(Video) Set up your Brother machine
- 8607/29/2021My machine does regular cleaning cycles in the night. How can I correct this?
- 8707/19/2021No Paper / No Paper Fed
- 8807/19/2021Printer Jam or Paper Jam
- 8904/23/2021No Ink Cartridge
- 9004/06/2021When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 9103/31/2021Enable the Brother machine's network interface.
- 9203/22/2021Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9303/22/2021What is Brother Web Connect (Web icon)?
- 9403/22/2021Low Temperature
- 9503/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9602/16/2021I cannot print full-page photos or images using Email Print.
- 9701/26/2021Can I send a print job to multiple machine email addresses using Email Print?
- 9807/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 9907/16/2020Cannot print after a Windows 10 update (June 2020)
- 10007/06/2020Change the brscan5 scan settings using XSane (Linux)