FAQs & Troubleshooting
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- 51Scan using XSane or GIMP (Linux)
- 52I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 53I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 54I installed scan-key-tool, but it does not work. (Linux)
- 55When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 56When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 57I cannot save a file downloaded from the Brother support website (For Windows)
- 58Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 59Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 60Print a web page from iPrint&Scan when using an Android™ mobile device.
- 61Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 62Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 63Can I use AirPrint with my Brother machine?
- 64The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 65I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 66When I scan a document using ControlCenter, the scanned file size is too big.
- 67When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 68The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 69Scan multiple pages into one file instead of each scan being saved as a separate file.
- 70Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 71I updated the Web BRAdmin and cannot enable the logging function.
- 72My Brother machine misfeeds paper.
- 73When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 74I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 75Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 76How do I clear the message "Document Jam" from the LCD display?
- 77When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 78When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 79Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 80How do I replace the waste toner box?
- 81How do I replace the waste toner box?
- 82I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 83What kind of memory can I use?
- 84How do I clear the message "MFC is Busy" or "Connect Failure"?
- 85Can I print from DOS applications?
- 86Colors are light or unclear on the whole page.
- 87The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 88When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 89What is the recommended paper?
- 90How do I install additional memory?
- 91Replace the toner cartridge
- 92I'm using Macintosh. What is the PreScan option used for?
- 93Vertical colored streaks or bands appear on the page.
- 94Important points for specifying the scan area (Linux)
- 95Configure scan settings without administrator privileges (Linux)
- 96I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 97I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 98To install the printer driver easily using a tool. (Linux)
- 99A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 100Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.