FAQs & Troubleshooting
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175 Results
- 51When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 52My Brother machine misfeeds paper.
- 53Which E-mail packages are compatible with ControlCenter3?
- 54Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 55Can I use non-Brother or third party supplies with the Brother machine?
- 56I cannot install Brother drivers on Debian 10 or later (Linux)
- 57Configure the Scan to Email Feature (Linux)
- 58What driver package format is supported by my Linux distribution?
- 59I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 60When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 61Important points for specifying the scan area (Linux)
- 62All print jobs are aborted and nothing is printed. (Linux)
- 63I am unable to print from a client PC to a printer on a print server. (Linux)
- 64I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 65ControlCenter3 displays a blank screen at startup (Windows)
- 66Check the firmware version.
- 67I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 68I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 69When I scan a document using ControlCenter, the scanned file size is too big.
- 70When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 71I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 72Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 73Scan a document in Mac OS X 10.7.
- 74Scan a document in Mac OS X 10.6.
- 75When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 76Where can I find my Brother machine's serial number?
- 77Where do I find manuals for my Brother machine?
- 78Can I buy any MICR toner?
- 79I cannot install the driver when using the Driver Install Tool. (Linux)
- 80My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 81I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 82I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 83When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 84Delete a network scanner entry. (Linux)
- 85Uninstall the scanner driver. (Linux)
- 86Configure scan settings without administrator privileges (Linux)
- 87I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 88I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 89I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 90When printing with monochrome laser printer, the print position shifts. (Linux)
- 91I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 92Download a file from the "Downloads" section and save it to Windows 8 computer.
- 93The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 94How to identify your Operating System (OS).
- 95The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 96I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 97The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 98I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 99When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 100Make copies using my Brother machine.