FAQs & Troubleshooting
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199 Results
- 51Large characters are printed incorrectly. (Linux)
- 52I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 53I installed scan-key-tool, but it does not work. (Linux)
- 54Print command (cupswrapper) (Linux)
- 55I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 56I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 57I want to print using CUPS while keeping SELinux enabled. (Linux)
- 58Pre-Required Procedures (Linux)
- 59Windows 10 Support Information
- 60Check the firmware version.
- 61Open the Status Monitor
- 62Delete print jobs from the print queue.
- 63Open the Control Panel (For Windows)
- 64I cannot make borderless prints.
- 65Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 66Locate files scanned with ControlCenter2 (For Macintosh)
- 67The edge of glossy paper is smudged.
- 68The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 69The printer status is Offline or Paused.
- 70The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 71My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 72Windows 7 Support Information
- 73When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 74Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 75I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 76I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 77Can I print using only the black ink cartridge when the Color cartridges have run out?
- 78I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 79Which E-mail packages are compatible with ControlCenter3?
- 80Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 81Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 82Glossy Paper does not feed correctly. What can I do?
- 83When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 84Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 85Improve poor print quality.
- 86I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 87I'm using Macintosh. What is the PreScan option used for?
- 88Why can't I print when an ink cartridge is empty?
- 89Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 90While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 91I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 92Configure and use the Scan Key Tool (Linux)
- 93Scan using XSane or GIMP (Linux)
- 94The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 95I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 96When I print images, the quality is not good (Linux)
- 97My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 98The driver installation finished successfully but I cannot print. (Linux)
- 99I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 100When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)