FAQs & Troubleshooting
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214 Results
- 51"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 52Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 53Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 54My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 55I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 56Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 57I cannot scan when using SELinux (Security-Enhanced Linux)
- 58Pre-Required Procedures (Linux)
- 59Install FaceFilter Studio onto Windows 10.
- 60I cannot save a file downloaded from the Brother support website (For Windows)
- 61Download a file from the "Downloads" section and save it to Windows 8 computer.
- 62The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 63Can I use AirPrint with my Brother machine?
- 64How do I clear the message "Cannot Detect" from the display?
- 65Scan multiple pages into one file instead of each scan being saved as a separate file.
- 66Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 67Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 68Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 69When I make a copy the image or text is cut off. What can I do?
- 70Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 71Where can I get FaceFilter Studio and what can I do with this application?
- 72I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 73I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 74Which E-mail packages are compatible with ControlCenter3?
- 75When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 76Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 77Uninstall the drivers. (Mac OS X 10.5)
- 78How do I clean the Scanner to improve the copy or fax quality?
- 79When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 80I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 81When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 82When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 83Images of the thumbnail page from the media (memory) card won't print.
- 84I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 85I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 86Configure the Scan to Email Feature (Linux)
- 87Configure and use the Scan Key Tool (Linux)
- 88When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 89When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 90Delete a network scanner entry. (Linux)
- 91To install the printer driver easily using a tool. (Linux)
- 92Firewall port requirements of the Scan Key Tool (Linux)
- 93Open the Control Panel (For Windows)
- 94A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 95The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 96When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 97When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 98I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 99When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 100When I print photos, the color quality is not good.