FAQs & Troubleshooting
![]() |
Popular |
208 Results
- 51When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 52In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 53When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 54When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 55How do I clean the Scanner to improve the copy quality?
- 56I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 57My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 58Configure and use the Scan Key Tool (Linux)
- 59The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 60The downloaded driver's name is different from my machine's name. (Linux)
- 61I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 62Large characters are printed incorrectly. (Linux)
- 63I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 64When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 65Command List of brscan. (Linux)
- 66Important points for specifying the scan area (Linux)
- 67Uninstall Scan-key-tool. (Linux)
- 68How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 69Configure scan settings without administrator privileges (Linux)
- 70I am unable to print from a client PC to a printer on a print server. (Linux)
- 71When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 72Download a file from the "Downloads" section and save it to Windows 8 computer.
- 73How to identify your Operating System (OS).
- 74Locate files scanned with ControlCenter2 (For Macintosh)
- 75The edge of glossy paper is smudged.
- 76The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 77Windows 7 Support Information
- 78"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 79Scan multiple pages into one file instead of each scan being saved as a separate file.
- 80When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 81When I print photos, the color quality is not good.
- 82I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 83Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 84Where can I get FaceFilter Studio and what can I do with this application?
- 85I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 86Can third party ink be used to refill the ink cartridges?
- 87I'm using Windows XP. I cannot scan with the USB cable.
- 88One or more of my colors are not printing (blank). What can I do?
- 89Scan a document in Mac OS X 10.6.
- 90When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 91Uninstall the drivers. (Mac OS X 10.5)
- 92Set the date and time
- 93Improve poor print quality.
- 94When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 95I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 96When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 97Where do I find manuals for my Brother machine?
- 98Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 99I'm using Macintosh. What is the PreScan option used for?
- 100While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?