FAQs & Troubleshooting
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190 Results
- 51The ink cartridges run out very quickly. Is there any reason for that?
- 52When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 53When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 54In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 55Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 56Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 57Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 58I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 59Why can't I print when an ink cartridge is empty?
- 60Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 61I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 62I cannot install the driver when using the Driver Install Tool. (Linux)
- 63I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 64When I print images, the quality is not good (Linux)
- 65I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 66Delete a network scanner entry. (Linux)
- 67Important points for specifying the scan area (Linux)
- 68Uninstall Scan-key-tool. (Linux)
- 69Print command (cupswrapper) (Linux)
- 70I am unable to print from a client PC to a printer on a print server. (Linux)
- 71Check the firmware version.
- 72A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 73The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 74I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 75My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 76I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 77When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 78When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 79How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 80I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 81When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 82"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 83I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 84Scan a document using "Scanner and Camera Wizard" in Windows XP
- 85Set the date and time
- 86Is there a way to view how much ink is remaining?
- 87The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 88What is MFL-Pro Suite Software?
- 89I'm using Windows and the print speed is too slow. What can I do?
- 90Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 91I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 92Configure the Scan to Email Feature (Linux)
- 93I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 94Paper size settings are unavailable when I print from OpenOffice (Linux)
- 95The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 96The driver installation finished successfully but I cannot print. (Linux)
- 97I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 98How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 99Configure scan settings without administrator privileges (Linux)
- 100I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)