FAQs & Troubleshooting
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204 Results
- 51ControlCenter3 displays a blank screen at startup (Windows)
- 52How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 53Can I print from or scan to Android™ Smartphone?
- 54Can I print from and scan to iPhone, iPod touch and iPad?
- 55I cannot print from my computer via USB.
- 56Scan and save a document in PDF format (Scan to File)
- 57How do I load 10 x 15 Glossy paper into my machine?
- 58I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 59Scan a document in Mac OS X 10.7.
- 60Scan a document from a Windows XP application
- 61Glossy Paper does not feed correctly. What can I do?
- 62When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 63I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 64I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 65I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 66My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 67Configure the Scan to Email Feature (Linux)
- 68The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 69When I print images, the quality is not good (Linux)
- 70My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 71The driver installation finished successfully but I cannot print. (Linux)
- 72Print command (cupswrapper) (Linux)
- 73I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 74Firewall port requirements of the Scan Key Tool (Linux)
- 75Pre-Required Procedures (Linux)
- 76Install the built-in drivers (For Windows 8 and Windows 10)
- 77The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 78The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 79I cannot make borderless prints.
- 80The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 81Locate files scanned with ControlCenter2 (For Macintosh)
- 82The edge of glossy paper is smudged.
- 83The printer status is Offline or Paused.
- 84When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 85I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 86I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 87When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 88I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 89I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 90Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 91I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 92My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 93When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 94What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 95Why is it necessary for my machine to go through regular cleaning cycles?
- 96When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 97In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 98Scan a document in Mac OS X 10.6.
- 99Where is the USB port on the machine?
- 100When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?