FAQs & Troubleshooting
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221 Results
- 51Check the IP addresses of your PC and the Brother machine
- 52Is my Brother machine compatible with third party print servers?
- 53When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 54I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 55When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 56When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 57I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 58The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 59What is a "Generic PCL Driver"?
- 60Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 61I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 62What kind of memory can I use?
- 63I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 64What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 65Can I reduce the size of a received fax on this machine?
- 66Can I use non-Brother or third party supplies with the Brother machine?
- 67What does "COMM.ERROR" on the LCD display mean?
- 68I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 69What can happen if the wrong paper is used in your machine.
- 70I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 71The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 72When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 73How do I install the Optional Tray Module?
- 74I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 75I cannot install the driver when using the Driver Install Tool. (Linux)
- 76Configure and use the Scan Key Tool (Linux)
- 77Paper size settings are unavailable when I print from OpenOffice (Linux)
- 78Large characters are printed incorrectly. (Linux)
- 79When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 80When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 81Uninstall Scan-key-tool. (Linux)
- 82How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 83Configure scan settings without administrator privileges (Linux)
- 84Print command (cupswrapper) (Linux)
- 85All print jobs are aborted and nothing is printed. (Linux)
- 86I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 87I am unable to print from a client PC to a printer on a print server. (Linux)
- 88I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 89Send a fax using PC-FAX with LPD/LPRng (Linux)
- 90I want to print using CUPS while keeping SELinux enabled. (Linux)
- 91Uninstall printer drivers (Linux)
- 92Windows 10 Support Information
- 93A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 94The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 95What is the Network Shared printing?
- 96I cannot print from my computer via network. (For Macintosh)
- 97I cannot print from my computer via network. (For Windows)
- 98I can print but cannot scan via network. (For Macintosh)
- 99I can receive a fax, but cannot receive a telephone call.
- 100Windows 7 Support Information