FAQs & Troubleshooting
Latest |
187 Results
- 5110/27/2017I cannot print from my computer via network. (For Macintosh)
- 5210/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5303/25/2016What is the difference between the toner cartridge and the drum unit?
- 5403/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5503/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5603/25/2016What is the Network Shared printing?
- 5703/25/2016Can I print from or scan to Android™ Smartphone?
- 5803/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5903/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6003/23/2016What can happen if the wrong paper is used in your machine.
- 6103/23/2016What is the BRAdmin Professional software used for?
- 6211/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6311/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6411/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6511/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6609/26/2014Can my printer send me an e-mail if there is a problem?
- 6709/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6809/24/2014How do I replace the Feed Roller (Paper Feeding kit)?
- 6908/26/2014What is a "Generic PCL Driver"?
- 7006/17/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 7106/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7201/29/2014Selecting the best possible print quality from a Macintosh PC
- 7301/29/2014Selecting the best possible print quality from a Windows PC
- 7401/29/2014I cannot print from Mac OS X.
- 7501/27/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7601/27/2014JAM REAR (at paper exit)
- 7701/27/2014JAM INSIDE (inside the printer)
- 7801/27/2014JAM TRAY (Inside the Paper Tray)
- 7901/27/2014"JAM MP TRAY"(in the Multi-purpose tray)
- 8001/27/2014How do I clean the inside of the printer?
- 8101/27/2014How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 8201/27/2014How do I install additional memory? (DIMM)
- 8301/17/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8405/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8505/15/2013Paper Feed Problems
- 8605/15/2013The printer does not print on envelopes correctly.
- 8705/15/2013The printer does not load paper.
- 8805/15/2013An error message "IGNORE DATA" appears on the printer LCD.
- 8905/15/2013What do the Maintenance Messages displayed on Control Panel mean?
- 9005/15/2013What is 'Secure Printing' and how do I use it? (for Macintosh users)
- 9105/15/2013What is 'Secure Printing' and how do I use it? (for Windows users)
- 9205/15/2013How do I display the Quick Print Setup as a Toolbar?
- 9305/15/2013How do I monitor the status of the printer?
- 9405/15/2013How do I use the Quick Print Setup Utility?
- 9505/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 9605/15/2013The printer paper jams or paper is output at the rear of the printer.
- 9705/15/2013Printer pages are curled and the output tray does not hold as many pages as it should.
- 9805/15/2013The paper is misfeeding or multiple pages are going through.
- 9905/14/2013An error message "MEMORY FULL" appears on the printer LCD.
- 10005/14/2013How can I change the IP address?