FAQs & Troubleshooting
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201 Results
- 51I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 52How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 53Can I use AirPrint with my Brother machine?
- 54How to identify your Operating System (OS).
- 55I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 56Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 57Can I print from and scan to iPhone, iPod touch and iPad?
- 58Change the printer driver settings (Windows/macOS)
- 59NO TONER
- 60The printer status is Offline or Paused.
- 61Drum Error (Drum!)
- 62Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 63Lines across the page
- 64Can I use non-Brother or third party supplies with the Brother machine?
- 65Hollow print
- 66All black
- 67I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 68I installed scan-key-tool, but it does not work. (Linux)
- 69Delete a network scanner entry. (Linux)
- 70I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 71When printing with monochrome laser printer, the print position shifts. (Linux)
- 72The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 73I cannot scan via USB. (Mac OS X)
- 74I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 75My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 76The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 77Paper size settings are unavailable when I print from OpenOffice (Linux)
- 78The downloaded driver's name is different from my machine's name. (Linux)
- 79I am unable to print from a client PC to a printer on a print server. (Linux)
- 80To install the printer driver easily using a tool. (Linux)
- 81Uninstall printer drivers (Linux)
- 82Scan a document using Brother iPrint&Scan. (macOS only)
- 83"Offline" appears on the Status Monitor.
- 84Open the Control Panel (For Windows)
- 85The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 86The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 87I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 88I cannot start ControlCenter4.
- 89Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 90Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 91Print Unable
- 92How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 93Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 94Scan and save a document in PDF format for Macintosh (Scan to File)
- 95Poor fixing
- 96Scan a document in Mac OS X 10.7.
- 97White spots or black spots at 94 mm (3.7 in.) intervals
- 98When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 99White lines, bands or ribbing across the page
- 100Faint