FAQs & Troubleshooting
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241 Results
- 51Protect your Brother machine against unauthorised access over the network
- 52The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 53Open the "Scanners and Cameras" and Properties.
- 54Change the printer driver settings (Windows/macOS)
- 55Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 56When I print photos, the color quality is not good.
- 57How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 58I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 59The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 60Which E-mail packages are compatible with ControlCenter3?
- 61Can third party ink be used to refill the ink cartridges?
- 62I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 63Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 64Scan a document using "Scanner and Camera Wizard" in Windows XP
- 65Scan a document from a Windows XP application
- 66"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 67When I print, the pages are smudged with ink. What should I do?
- 68When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 69When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 70Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 71Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 72I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 73What is the BRAdmin Professional software used for?
- 74My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 75I'm using Macintosh. What is the PreScan option used for?
- 76While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 77I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 78I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 79Configure and use the Scan Key Tool (Linux)
- 80My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 81I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 82Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 83Large characters are printed incorrectly. (Linux)
- 84When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 85How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 86I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 87I want to print using CUPS while keeping SELinux enabled. (Linux)
- 88Uninstall printer drivers (Linux)
- 89ControlCenter3 displays a blank screen at startup (Windows)
- 90Windows 10 Support Information
- 91How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 92A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 93Discover the MAC address of the Brother network card
- 94I cannot print from my computer via USB.
- 95I can print but cannot scan via network. (For Mac)
- 96I cannot scan via USB. (Mac OS X)
- 97Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 98Scan a document from the Windows Vista Photo Gallery
- 99How do I start ControlCenter3?
- 100Why is it necessary for my machine to go through regular cleaning cycles?