FAQs & Troubleshooting
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142 Results
- 1Wi-Fi® and Bluetooth® lamps are lit in blue but the printer cannot communicate with other devices via a wireless LAN.
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5What iOS mobile application can I use?
- 6The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 7I have an occasional printing problem.
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9Where can I find my Brother printer's serial number?
- 10How do I transfer label or slip templates?
- 11How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 12How to use the Paper Size Setup (for Windows)
- 13How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 14The paper settings specified from the server computer are not reflected on the client computer.
- 15How do I transfer label templates with P-touch Transfer Express?
- 16How to connect to an AC power outlet (Optional)
- 17Printing is not possible. (USB connection)
- 18What is the Label List? (P-touch Editor 5.x for Windows)
- 19When I print a long label or many labels continuously, printing suddenly stops.
- 20What Android™ mobile application can I use?
- 21How can I connect my printer wirelessly?
- 22Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 23When printing from an application, the application's "Collate" setting does not work correctly.
- 24Using the Printer Setting Tool (for Windows)
- 25How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 27Installing a CA certificate
- 28What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 29How to connect to a DC power outlet (Optional)
- 30The printing position shifts vertically or horizontally. (Linux®)
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32How do I switch to and use the mass storage mode?
- 33How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 34How do I connect RJ printer to my computer?
- 35How do I print vertical text? (P-touch Editor 5.x for Windows)
- 36How do I clean my machine?
- 37How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 38How do I install/change the RD roll?
- 39I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Using Web Based Management
- 42How do I connect the printer to my computer via Wi-Fi®?
- 43How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 44How to install the rechargeable Li-ion Battery
- 45What do the indicator lights mean?
- 46Install BRAdmin Professional 3
- 47I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 48Uninstalling the printer drivers (Linux®)
- 49How to install Brother software on a computer not connected to the Internet
- 50Using the Communication Settings (for Windows)