FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2How to identify your Operating System (OS).
- 3"Multifeed" or "Multifeed is detected."
- 4"Document Jam/too Long" or "A document is jammed in the ADF."
- 5My scanner is connected but it will not feed my document or do anything else.
- 6No document in ADF.
- 7Change the image settings. (Using DS Capture)
- 8The scan speed is too slow.
- 9The scanned image is skewed (crooked).
- 10Unknown error.
- 11Check the firmware version.
- 12TWAIN or WIA errors appear when starting to scan. (Windows)
- 13Change the paper settings. (Using DS Capture)
- 14My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 15Configure the Scan to Email Feature (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Cannot find the scanner.
- 18When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 19AFE R/W test error
- 20A page that is not a blank page is skipped.
- 21My scanner gets warm.
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24The rollers are worn.
- 25My scanned image is missing.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Pre-Required Procedures (Linux)
- 28error 20392 - Scanner not responding, check card, power, and cable.
- 29Do not open the ADF cover when scanning.
- 30USB R/W test error
- 31The file size is too large.
- 32Replace Roller
- 33ADF cover open
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Scan using XSane or GIMP (Linux)
- 36Delete a network scanner entry. (Linux)
- 37Important points for specifying the scan area (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39ADF rear lamp error
- 40ADF AFE LVDS test error
- 41NVRAM R/W test error
- 42I cannot install the scanner drivers.
- 43What driver package format is supported by my Linux distribution?
- 44FlashROM R/W test error
- 45ADF AFE R/W test error
- 46ADF front lamp error
- 47DRAM R/W test error
- 48TWAIN errors appear when starting to scan. (Macintosh)
- 49Paper suitable for scanning
- 50The scanned documents are put into the incorrect order. (macOS)