FAQs & Troubleshooting
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61 Results
- 1TWAIN errors appear when starting to scan. (Macintosh)
- 2Replace Roller
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4The scanned image is skewed (crooked).
- 5"Document Jam/too Long" or "A document is jammed in the ADF."
- 6My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 7Unknown error.
- 8Cannot find the scanner.
- 9No document in ADF.
- 10Do not open the ADF cover when scanning.
- 11ADF AFE LVDS test error
- 12ADF front lamp error
- 13Check the firmware version.
- 14Change the image settings. (Using DS Capture)
- 15The scan speed is too slow.
- 16Paper suitable for scanning
- 17How to identify your Operating System (OS).
- 18The scanned documents are put into the incorrect order. (macOS)
- 19Pre-Required Procedures (Linux)
- 20Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22White vertical lines or white stripes appear on the scanned image.
- 23AFE R/W test error
- 24ADF cover open
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26Configure the Scan to Email Feature (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Scan using XSane or GIMP (Linux)
- 29Command List of brscan. (Linux)
- 30Delete a network scanner entry. (Linux)
- 31Important points for specifying the scan area (Linux)
- 32Uninstall the scanner driver. (Linux)
- 33Uninstall Scan-key-tool. (Linux)
- 34The rollers are worn.
- 35error 20392 - Scanner not responding, check card, power, and cable.
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 38ADF rear lamp error
- 39AFE LVDS test error
- 40FlashROM R/W test error
- 41USB R/W test error
- 42ADF AFE R/W test error
- 43Ultrasonic error
- 44NVRAM R/W test error
- 45DRAM R/W test error
- 46A page that is not a blank page is skipped.
- 47TWAIN or WIA errors appear when starting to scan. (Windows)
- 48The file size is too large.
- 49Change the paper settings. (Using DS Capture)
- 50I cannot install the scanner drivers.