FAQs & Troubleshooting
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61 Results
- 1Document misfeeds.
- 2Cannot find the scanner.
- 3No document in ADF.
- 4FlashROM R/W test error
- 5How to identify your Operating System (OS).
- 6"Document Jam/too Long" or "A document is jammed in the ADF."
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Do not open the ADF cover when scanning.
- 10ADF AFE LVDS test error
- 11TWAIN or WIA errors appear when starting to scan. (Windows)
- 12The scanned image is skewed (crooked).
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Pre-Required Procedures (Linux)
- 15ADF rear lamp error
- 16ADF front lamp error
- 17Change the image settings. (Using DS Capture)
- 18"Multifeed" or "Multifeed is detected."
- 19Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 20AFE LVDS test error
- 21Check the firmware version.
- 22USB R/W test error
- 23ADF AFE R/W test error
- 24Ultrasonic error
- 25NVRAM R/W test error
- 26TWAIN errors appear when starting to scan. (Macintosh)
- 27My scanner is connected but it will not feed my document or do anything else.
- 28The scanned documents are put into the incorrect order. (macOS)
- 29The rollers are worn.
- 30My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 31AFE R/W test error
- 32The file size is too large.
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34What driver package format is supported by my Linux distribution?
- 35Command List of brscan. (Linux)
- 36Delete a network scanner entry. (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38error 20392 - Scanner not responding, check card, power, and cable.
- 39When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 40White vertical lines or white stripes appear on the scanned image.
- 41The scan speed is too slow.
- 42Replace Roller
- 43My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 44Clean the scanner
- 45Scan using XSane or GIMP (Linux)
- 46Important points for specifying the scan area (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49DRAM R/W test error
- 50A page that is not a blank page is skipped.