FAQs & Troubleshooting
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216 Results
- 1How do I connect the printer to my computer via Wi-Fi® using an access point?
- 2Where can I find my Brother printer's serial number?
- 3Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 4Installing the software
- 5Where can I find the IP addresses of my computer and the printer?
- 6Power Supply
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9I cannot print using FLe tape and get an error message.
- 10When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 11What iOS mobile application can I use?
- 12My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 13(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17I cannot print using a HSe cassette.
- 18(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 19Installing the LPR driver and CUPS wrapper driver (Linux®)
- 20How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 21(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 22I cannot print after updating the firmware or font data.
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25Using the Printer Setting Tool (for Mac)
- 26Where can I find the printer's network settings, such as IP address?
- 27The label does not cut well.
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29How to identify the printer's firmware version
- 30How do I transfer label templates with P-touch Transfer Express?
- 31Open LBX files created in P-touch Editor in Pro Label Tool
- 32Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 33Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 34Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 37Using Web Based Management
- 38What is P-touch Library?
- 39Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 40Printing is not possible. (P-touch Editor5.3 for Mac)
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42Print free-length labels with the set length (Linux®)
- 43Uninstalling the printer drivers (Linux®)
- 44Creating a label with GIMP (Linux®)
- 45When printing from an application, the application's "Collate" setting does not work correctly.
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.7 or greater
- 47Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 48My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 49Some of the print options in OpenOffice do not work. (Linux®)
- 50P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)