FAQs & Troubleshooting
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193 Results
- 1How can I connect the printer and my Apple mobile device wirelessly?
- 2How do I connect the printer to my computer via Wi-Fi®?
- 3Can I check the printer's usage log?
- 4The printer stops while printing, or the tape is cut in the middle of the text.
- 5How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Using the Printer Setting Tool (for Windows)
- 8I cannot print using a HSe cassette.
- 9Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 10How can I connect the printer and my Android™ mobile device wirelessly?
- 11Where can I download the latest P-touch Editor for Mac?
- 12I cannot establish a connection using Wireless Direct.
- 13When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 14Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 15When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 16Where can I find the IP addresses of my computer and the printer?
- 17How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 18How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 19How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 22What iOS mobile application can I use?
- 23When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 24Where can I find the printer's network settings, such as IP address?
- 25The label does not cut well.
- 26I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 27The paper settings specified from the server computer are not reflected on the client computer.
- 28P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 29How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 30Installing the software
- 31What is WEP?
- 32How do I uninstall the printer driver?
- 33The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 34I can no longer print from my computer, even though I was able to print previously.
- 35Where can I find my Brother printer's serial number?
- 36How to install Brother software on a computer not connected to the Internet
- 37I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 38Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 39How to identify your Operating System (OS) for Windows or Mac
- 40I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 41Using the Communication Settings (for Windows)
- 42The tape got jammed or stuck in the printer.
- 43Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 44"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 45(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 47I cannot connect my machine to the wireless network.
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49Where can I download Brother iPrint&Label? (iPrint&Label)
- 50Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)