FAQs & Troubleshooting
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193 Results
- 1How can I connect the printer and my Apple mobile device wirelessly?
- 2How do I connect the printer to my computer via Wi-Fi®?
- 3How can I connect the printer and my Android™ mobile device wirelessly?
- 4Using the Printer Setting Tool (for Windows)
- 5I cannot establish a connection using Wireless Direct.
- 6Can I check the printer's usage log?
- 7Where can I download the latest P-touch Editor for Mac?
- 8When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 9How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 10(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 11The printer stops while printing, or the tape is cut in the middle of the text.
- 12P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 13Where can I find the IP addresses of my computer and the printer?
- 14How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 15Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 16How to identify your Operating System (OS) for Windows or Mac
- 17(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 18Can I use the app with my iPad? (iPrint&Label)
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21Which brands of Ni-MH rechargeable batteries do you recommend?
- 22Where can I find my Brother printer's serial number?
- 23I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How is the print head cleaning cassette used?
- 26How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 27What options are available for label feeding and cutting?
- 28I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 29What Android™ mobile application can I use?
- 30Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 31Using the P-touch Utility (for Mac)
- 32How can I create a barcode label? (iPrint&Label)
- 33The label does not cut well.
- 34Where can I download Brother iPrint&Label? (iPrint&Label)
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36The paper settings specified from the server computer are not reflected on the client computer.
- 37How do I set a tape cassette?
- 38How can I reset the printer?
- 39How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 40How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 41I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 42P-touch Editor crashes when I open it on my Mac.
- 43I cannot use P-touch Editor Lite. (For macOS 10.15 or later)
- 44What can I do with the NFC (Near Field Communication) feature?
- 45Installing the software
- 46Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48The top and base layers of the laminated tape are misaligned.
- 49How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.