FAQs & Troubleshooting
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164 Results
- 1The printer does not print from my mobile device or does not print correctly.
- 2What do the indicator lights mean?
- 3The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 4Where can I download the latest P-touch Editor for Mac?
- 5How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 8When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 11Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 12How many mobile devices can I connect to one printer via Bluetooth®?
- 13How to change the rechargeable Li-ion battery
- 14Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 15How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 16What iOS mobile application can I use?
- 17How is the print head cleaning cassette used?
- 18How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 19I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 20A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 21The printer is not connected to my mobile device correctly.
- 22Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 23How to identify your Operating System (OS) for Windows or Mac
- 24(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25I can no longer print from my computer, even though I was able to print previously.
- 26I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 27I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 28I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 29I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 30The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 33The tape is ejected with the paper liner separated from the tape.
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35What Android™ mobile application can I use?
- 36Where can I download Brother iPrint&Label? (iPrint&Label)
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38How do I charge the Li-ion battery?
- 39(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 40How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 41Printing is not possible. (USB connection)
- 42(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 43(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 44I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 45What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 46I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 47Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 48Installing the software
- 49I cannot insert or remove the tape cassette.
- 50I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)