FAQs & Troubleshooting
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210 Results
- 1Paper Size Mismatch
- 2Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3Printer Jam or Paper Jam
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Brother iPrint&Scan cannot find my Brother machine (macOS)
- 6Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Document Jam
- 10Refill Ink
- 11(Video) How to Email Print
- 12Check the Print Quality
- 13No Paper / No Paper Fed / No Paper Fed Again / No Paper Fed MPTray
- 14Other Problems
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16(Video) Fill the ink tanks
- 17How to identify your Operating System (OS).
- 18Change the Print Options to Improve Your Print Results
- 19(Video) Load A4/Letter papers
- 20(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 21Install the Brother iPrint&Scan application (for mobile device)
- 22My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 23What is Brother iPrint&Scan?
- 24The printer status is Offline or Paused.
- 25Load Paper in the Multi‑purpose Tray (MP Tray)
- 26Cannot Scan XX or Unable to Scan XX
- 27Cannot Print XX or Print Unable XX
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Check ink level, then press [OK]
- 31Ink Low
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 34"Offline" appears on the Status Monitor. (Windows)
- 35One or more of my colors are not printing (blank).
- 36Change the printer driver settings (Windows)
- 37What driver package format is supported by my Linux distribution?
- 38I cannot print using my Brother machine on a wired network (Windows/macOS)
- 39Access Web Based Management
- 40Enable the Brother machine's network interface.
- 41(Video) Set up your Brother machine
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Discover the MAC address of the Brother network card
- 44Print using only the black ink tank when the Color tanks have run out.
- 45What is the recommended paper?
- 46What is the default password for my Brother machine?
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Cover is Open
- 49Reset Your Machine
- 50(Video) Load Envelopes