FAQs & Troubleshooting
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292 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9Curled or wavy
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Replace Fuser
- 12Belt End Soon
- 13Load paper in the paper tray
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15Jam Rear
- 16Jam MP Tray
- 17Replace Laser
- 18Document Jam
- 19Replace WT Box
- 20Replace Drum
- 21Replace Toner
- 22Colored streaks or bands down the page
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Replace PF Kit xx
- 25The color of your printouts is not what you expected
- 26Jam 2-sided
- 27Jam Inside
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Use voice mail on the same line as my Brother machine.
- 31I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35What is Brother iPrint&Scan?
- 36Registration or Registration failed.
- 37Calibrate or Calibration Failed.
- 38Cartridge Error
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40What driver package format is supported by my Linux distribution?
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 452-sided Disabled
- 46Replace Belt
- 47White streaks or bands down the page
- 48Confirm that a FAX I sent was received correctly.
- 49Ghost
- 50Delete print jobs from the print queue.