FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4Ghosting images
- 5Set Telephone Line Compatibility for Interference and VoIP Systems
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Set up your Brother machine
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9(Video) Paper is Jammed in the 2-sided Tray
- 10(Video) Paper is Jammed in the Back of the Machine
- 11(Video) Paper is Jammed in the MP tray
- 12(Video) Remove Small Scraps of Paper Jammed in the ADF
- 13Enable the Brother machine's network interface.
- 14Use Universal Print (Windows)
- 15Lines across the page
- 16(Video) Document is Jammed under the Document Cover
- 17What is the default password for my Brother machine?
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20How to identify your Operating System (OS).
- 21Discover the MAC address of the Brother network card
- 22The printer status is Offline or Paused.
- 23Poor fixing
- 24Black lines down the page
- 25The scanning speed is slow when scanning from my machine. (Windows)
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27I cannot connect my machine to a Windows 11 computer via USB.
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29Large characters are printed incorrectly. (Linux)
- 30I cannot print on a wireless (Wi-Fi) network (Windows)
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32(Video) Document is Jammed in the Top of the ADF Unit
- 33Cannot Print ##
- 34No Toner
- 35Toner Low or Prepare New Toner Cartridge
- 36My Brother machine has no power.
- 37(Video) Paper is Jammed in the Paper Tray
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the recommended paper?
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45Important points for specifying the scan area (Linux)
- 46Set up your Brother machine on a wireless network (Windows/macOS)
- 47I cannot scan via network.
- 48Document Jam
- 49Toner specks
- 50Add your Brother machine with AirPrint (macOS)