FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed inside the Machine
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4(Video) Paper is Jammed in the MP tray
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6(Video) Remove Small Scraps of Paper Jammed in the ADF
- 7(Video) Set up your Brother machine
- 8Ghosting images
- 9(Video) Paper is Jammed in the Back of the Machine
- 10Toner specks
- 11Black lines down the page
- 12Install the Brother Mobile Connect application (for mobile device)
- 13Document Jam
- 14Lines across the page
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16What driver package format is supported by my Linux distribution?
- 17The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Poor fixing
- 21(Video) Paper is Jammed in the Paper Tray
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot print using my Brother machine on a wired network (Windows/macOS)
- 24Set up your Brother machine on a wireless network (Windows/macOS)
- 25(Video) Document is Jammed under the Document Cover
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 28Use Universal Print (Windows)
- 29The printer status is Offline or Paused.
- 30What is the default password for my Brother machine?
- 31Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 32Set Telephone Line Compatibility for Interference and VoIP Systems
- 33Enable the Brother machine's network interface.
- 34Protect your Brother machine against unauthorised access over the network
- 35Cannot Print ##
- 36No Toner
- 37Cannot Detect
- 38What is the default password for my BRAdmin or Web Based Management?
- 39Toner Low or Prepare New Toner Cartridge
- 40My Brother machine has no power.
- 41Drum !
- 42What is the recommended paper?
- 43Check the remaining ink or toner level (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Wrong Toner or Wrong Toner Cartridge
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48(Video) Document is Jammed in the Top of the ADF Unit
- 49Media Type Mismatch or Media Mismatch
- 50Delete print jobs from the print queue.