FAQs & Troubleshooting
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262 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace Toner
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Jam Rear (With Video Instructions)
- 9Curled or wavy
- 10(Video) Connect telephone line and power cords
- 11Replace Drum
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13(Video) Unpack your Brother machine
- 14What is Brother iPrint&Scan?
- 15Jam Tray (With Video Instructions)
- 16Faint
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Load paper in the paper tray
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21Jam Inside (With Video Instructions)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23The printer status is Offline or Paused.
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26(Video) Load an Envelope (Manual Feed Slot)
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28Document Jam (With Video Instructions)
- 29Black lines down the page
- 30White lines down the page
- 31Turn the Toner Save Mode on or off.
- 32Hollow print
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Scan Unable xx
- 35Wrinkles or creases
- 36Image skewed
- 37What driver package format is supported by my Linux distribution?
- 38My Brother machine could not be found over the network when I installed drivers on my PC.
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40(Video) Set up your Brother machine
- 41A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 42I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 43Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 44Drum !
- 45Jam 2-sided
- 46White lines across the page
- 47Gray background
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 50Change the printer driver settings (Windows/macOS)