FAQs & Troubleshooting
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249 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Replace Drum
- 3(Video) Unpack your Brother machine
- 4(Video) Load A4/Letter paper
- 5I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 6Jam Rear (With Video Instructions)
- 7Drum !
- 8Print on envelopes, labels, or thick paper from the manual feed slot.
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11Verify if the Brother machine has a dial tone
- 12Turn the Toner Save Mode on or off.
- 13Connect your Brother machine to your mobile device via a wireless router or access point.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 16Copied images or documents appear lighter or darker than the original document.
- 17Jam Inside (With Video Instructions)
- 18Wrinkles or creases
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20My Brother machine could not be found over the network when I installed drivers on my PC.
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22Self-Diagnostic
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Black toner marks across the page
- 25Reset the network settings to the factory default
- 26What is the BRAdmin Professional software used for?
- 27Print the Network Configuration Report
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29Clean the paper pick-up roller
- 30I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 31(Video) Replace Toner
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Load paper in the paper tray
- 37Delete print jobs from the print queue.
- 38What is Brother iPrint&Scan?
- 39Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Discover the MAC address of the Brother network card
- 43Can I print from or scan to Android™ Smartphone?
- 442-sided Disable or 2-sided Disabled
- 45What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 46Toner Low or Prepare New Toner Cartridge
- 47Document Jam (With Video Instructions)
- 48What is Distinctive Ring and how do I program it?
- 49Image skewed
- 50(Video) Connect telephone line and power cords