FAQs & Troubleshooting
![]() |
Popular |
191 Results
- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Document Jam (With Video Instructions)
- 4Jam Rear (With Video Instructions)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Replace Toner
- 7Jam Inside (With Video Instructions)
- 8(Video) Load an Envelope (Manual Feed Slot)
- 9Image skewed
- 10(Video) Unpack your Brother machine
- 11Replace Drum
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Print both sides of paper or a booklet automatically
- 14Wrinkles or creases
- 15(Video) Connect telephone line and power cords
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Load paper in the paper tray
- 18How to identify your Operating System (OS).
- 19Jam Tray (With Video Instructions)
- 20Curled or wavy
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27Black toner marks across the page
- 28Turn the Toner Save Mode on or off.
- 29Black lines down the page
- 30What kind of envelopes and labels are recommended for printing?
- 31Self-Diagnostic
- 32Lines across the page
- 33White lines, bands or ribbing across the page
- 34Gray background
- 35Hollow print
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39(Video) Set up your Brother machine
- 40I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 41Smudges on printed pages (Poor fixing)
- 42White spots or black spots at 94 mm (3.7 in.) intervals
- 43Toner specks
- 44Jam 2-sided
- 45White lines down the page
- 46White lines across the page
- 47Faint
- 48Ghost
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)