FAQs & Troubleshooting
![]() |
Popular |
191 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace Toner
- 3(Video) Load an Envelope (Manual Feed Slot)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Smudges on printed pages (Poor fixing)
- 7Load paper in the paper tray
- 8Image skewed
- 9Gray background
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11Document Jam (With Video Instructions)
- 12Replace Drum
- 13Jam Rear (With Video Instructions)
- 14Wrinkles or creases
- 15Black toner marks across the page
- 16Faint
- 17Curled or wavy
- 18What is the recommended paper?
- 19(Video) Unpack your Brother machine
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Jam 2-sided
- 22Lines across the page
- 23Turn the Toner Save Mode on or off.
- 24Hollow print
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28How to identify your Operating System (OS).
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 31Copied images or documents appear lighter or darker than the original document.
- 32Manual Feed
- 33White lines down the page
- 34White lines, bands or ribbing across the page
- 35White lines across the page
- 36Ghost
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 38Delete print jobs from the print queue.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40TONER ENDED
- 41Toner Low or Prepare New Toner Cartridge
- 42I am experiencing problems sending a fax.
- 43What driver package format is supported by my Linux distribution?
- 44(Video) Connect telephone line and power cords
- 45I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 46Toner specks
- 47Black lines down the page
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I cannot install the Brother printer driver (macOS 11 or later)
- 50What kind of envelopes and labels are recommended for printing?