FAQs & Troubleshooting
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390 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4One or more of my colors are not printing (blank).
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6The printer status is Offline or Paused.
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Combine multiple scanned documents into a single file with PaperPort™
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13When I print, the pages are smudged with ink.
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15How to identify your Operating System (OS).
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Disc Guide is Open
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 20How do I factory reset the network settings?
- 21How do I load paper?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 26Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 27How do I know which receive mode to select?
- 28Preview the faxes I receive before I print them.
- 29Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Document Jam
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38Add your Brother machine with AirPrint (macOS)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Printing/ Scanning with a mobile device
- 44What is Brother iPrint&Scan?
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 49Disc Tray did not Feed
- 50Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.