FAQs & Troubleshooting
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390 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Replace Ink
- 3Paper Jam
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Improve poor print quality.
- 7When I print, the pages are smudged with ink.
- 8Connect your Brother machine to your mobile device via a wireless router or access point.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14How do I know which side up my photo paper should be in the tray?
- 15The printer status is Offline or Paused.
- 16I cannot remove red-eye.
- 17Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20I cannot start the NewSoft CD Labeler software. (Mac OS X 10.6 - 10.7)
- 21Delete numbers stored in my Brother machine's Caller ID History.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27One or more of my colors are not printing (blank).
- 28Document Jam
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30What is Brother iPrint&Scan?
- 31I cannot make borderless prints.
- 32No Paper Fed
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40Ink Absorber Full
- 41Ink Low
- 42Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 43Cover is Open
- 44I am using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 47Confirm that a FAX I sent was received correctly.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Load envelopes into my machine
- 50I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)