FAQs & Troubleshooting
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389 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Clear the "Wrong Tray Setting" message from my Brother machine's display.
- 3Can I use voice mail on the same line as my Brother machine?
- 4I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 7Protect your Brother machine against unauthorised access over the network
- 8Cover is Open
- 9Images of the thumbnail page from the media (memory) card won't print.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13I'm having problems receiving faxes from one particular number.
- 14Send a PC-FAX
- 15How do I store received faxes in my Brother machine's memory?
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20Load A3 or ledger paper and program my Brother machine to print on it.
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22Printer Locked
- 23My machine does regular cleaning cycles in the night. How can I correct this?
- 24What is "Easy Receive" or "Fax Detect" and how does it work?
- 25When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Print a report that will show a listing of faxes I sent and received.
- 28I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30"Offline" appears on the Status Monitor.
- 31Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 32How do I adjust my Brother machine's tray use for copying and faxing?
- 33I cannot print from my computer via USB.
- 34How do I know which side up my photo paper should be in the tray?
- 35The printer status is Offline or Paused.
- 36I can print but cannot scan via network. (For Mac)
- 37I can print but cannot scan via network. (For Windows)
- 38When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 39Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 40Paper Jam
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.