FAQs & Troubleshooting
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364 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5Unable to Print 3X
- 6Improve poor print quality.
- 7Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 8Paper Jam
- 9Install the built-in drivers (For Windows 8 and Windows 10)
- 10How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 11How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 12Load envelopes into my machine
- 13Scan using XSane or GIMP (Linux)
- 14High Temperature
- 15Where can I find the ink cartridges for my new Brother machine?
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17How do I store received faxes in my Brother machine's memory?
- 18How do I load paper?
- 19"Offline" appears on the Status Monitor.
- 20I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 21Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Wireless setup is requesting a WPS PIN to complete the setup
- 24When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 29Ink Low
- 30Why doesn't my Brother machine have a dial tone?
- 31Cover is Open
- 32I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 33One or more of my colors are not printing (blank).
- 34Scan a document from a Windows Vista application
- 35Document Jam
- 36I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 39The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 40Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 41When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 42Scan a document in Windows 8 and Windows 10.
- 43When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 44I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 45"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 46I cannot send a fax using PC-FAX (Windows 10)
- 47Important points for specifying the scan area (Linux)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Open the Status Monitor
- 50The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.