FAQs & Troubleshooting
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351 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Paper Jam
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6Ink Absorber Full
- 7How to identify your Operating System (OS).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9The printer status is Offline or Paused.
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11What driver package format is supported by my Linux distribution?
- 12What is Brother iPrint&Scan?
- 13Unable to Print 5X
- 14How do I know which side up my photo paper should be in the tray?
- 15Ink Low
- 16Replace Ink
- 17How do I load paper?
- 18Low Temperature
- 19How many times will my Brother machine automatically redial a number?
- 20No Ink Cartridge
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31Do I need a telephone line to send and receive faxes with my Brother machine?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Cover is Open
- 35"Offline" appears on the Status Monitor.
- 36Add your Brother machine with AirPrint (macOS)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40Connect your Brother machine to your mobile device via a wireless router or access point.
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Delete print jobs from the print queue.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Unable to Print 3X
- 46Unable to Print XX
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48No Paper Fed
- 49Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 50Document Jam