FAQs & Troubleshooting
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349 Results
- 1My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 2Unable to Print 5X
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8How do I load paper?
- 9Change the number of times my Brother machine rings before it answers.
- 10Paper Jam
- 11Locate files scanned with ControlCenter2 (For Macintosh)
- 12Configure a cover page for PC-FAX.
- 13No Paper Fed
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 16Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17Ink Low
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23Store a Speed Dial number from my Brother machine's Caller ID History.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25What is the BRAdmin Professional software used for?
- 26Load envelopes into my machine
- 27I cannot send a fax using PC-FAX (Windows 10)
- 28Wireless setup is requesting a WPS PIN to complete the setup
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30What is AirPrint?
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Why doesn't the machine answer when receiving a call?
- 33I cannot receive a color fax.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Send a PC-FAX
- 38The printer status is Offline or Paused.
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40"Offline" appears on the Status Monitor.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Printing/ Scanning with a mobile device
- 43I cannot make borderless prints.
- 44Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 45Ink Absorber Full
- 46High Temperature
- 47How do I know which receive mode to select?
- 48Can I print from or scan to Android™ Smartphone?
- 49Unable to Print XX
- 50Scan and save a document in PDF format for Macintosh (Scan to File)