FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Protect your Brother machine against unauthorised access over the network
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Paper Jam
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Print a report that will show a listing of faxes I sent and received.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18How to identify your Operating System (OS).
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22What driver package format is supported by my Linux distribution?
- 23"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 24Use the Network Connection Repair Tool (Windows)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27How do I know which side up my photo paper should be in the tray?
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 30Replace Ink
- 31I cannot send a fax using PC-FAX (Windows 10)
- 32When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 33Set up your Brother machine on a wireless network.
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Delete print jobs from the print queue.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 45Important points you need to confirm before configuring your Brother machine for a wireless network.
- 46Print the WLAN report
- 47Stop my Brother machine from automatically redialing a number.
- 48Change the printer driver settings (Windows/macOS)
- 49I can print but cannot scan via network. (For Windows)
- 50I can receive a fax, but cannot receive a telephone call.