FAQs & Troubleshooting
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322 Results
- 1Cover is Open
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Protect your Brother machine against unauthorised access over the network
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 6I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10How to identify your Operating System (OS).
- 11How do I know which side up my photo paper should be in the tray?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 14Paper Jam
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16Print a report that will show a listing of faxes I sent and received.
- 17I cannot send a fax using PC-FAX (Windows 10)
- 18When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25The edge of glossy paper is smudged.
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 28When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 29Why doesn't the machine answer when receiving a call?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33What driver package format is supported by my Linux distribution?
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 36Use the Network Connection Repair Tool (Windows)
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 41Scan a document in Windows 8 and Windows 10.
- 42Replace Ink
- 43I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 44Set up your Brother machine on a wireless network.
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46Delete print jobs from the print queue.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?