FAQs & Troubleshooting
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241 Results
- 1Improve poor print quality.
- 2Install the ink cartridges
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Load plain Letter/A4 paper
- 6Cannot Detect Ink Volume
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Replace Ink
- 10What driver package format is supported by my Linux distribution?
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Load envelopes
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20Enable the Brother machine's network interface.
- 21(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 22Paper tray not detected/ Paper tray #2 not detected
- 23The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 24Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 25Cover is Open
- 26I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Where can I download Brother iPrint&Scan application for Mac?
- 29When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 30Load paper in the paper tray
- 31How to identify your Operating System (OS).
- 32Wrong Tray Setting or Wrong Tray Settings
- 33I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 34Scan a document and save the scanned image to a folder on a local or network hard disk
- 35The edge of glossy paper is smudged.
- 36Set up my Brother machine to forward the received faxes to another location.
- 37Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 38What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39No Paper Fed
- 40Paper Jam
- 41Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 42The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 43Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM
- 44When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 48Protect your Brother machine against unauthorised access over the network
- 49(Video) Install the ink cartridges
- 50What is Brother iPrint&Scan?