FAQs & Troubleshooting
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138 Results
- 1Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Document Jam
- 5Change the Print Options to Improve Your Print Results
- 6(Video) Set up your Brother machine
- 7One or more of my colors are not printing (blank).
- 8Improve poor print quality.
- 9Replace Ink
- 10Printer Jam or Paper Jam
- 11How to identify your Operating System (OS).
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Check the Print Quality
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15The printer status is Offline or Paused.
- 16Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 17A security warning appears when accessing Web Based Management via HTTPS.
- 18What is the default password for my Brother machine?
- 19Telephone Line Interference/VoIP.
- 20Wrong Ink Cartridge
- 21Install the Brother Mobile Connect application (for mobile device)
- 22Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 23Cannot Detect
- 24What is the default password for my BRAdmin or Web Based Management?
- 25No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 26Paper Size Mismatch
- 27I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 33Check the Print Alignment from Your Brother Machine
- 34My Brother machine could not be found over the network when I installed drivers on my computer.
- 35Open the Control Panel (For Windows)
- 36Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 37I cannot print from my computer via USB.
- 38I cannot connect my machine to a Windows 11 computer via USB.
- 39I cannot print full-page photos or images using Email Print.
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Export an address book and import it to another machine
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44Send a fax using PC-FAX with LPD/LPRng (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Update the Driver or Firmware for your Brother machine
- 47I cannot print on a wireless (Wi-Fi) network (Mac)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Access Web Based Management
- 50Sleep