FAQs & Troubleshooting
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332 Results
- 1Load Documents in the Automatic Document Feeder (ADF)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Load A3/Ledger paper
- 5Replace Ink
- 6(Video) Load A4/Letter paper
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8Paper Jam
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Cannot Detect Ink Volume
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13"Offline" appears on the Status Monitor.
- 14Paper Tray #1 not detected/ Paper Tray #2 not detected
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21Change the Print Setting Options When Having Printing Problems
- 22Sleep
- 23Enable the Brother machine's network interface.
- 24Wrong Tray Setting or Wrong Tray Settings
- 25Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 26The printer status is Offline or Paused.
- 27Out of Memory
- 28Store Incoming Faxes in the Machine's Memory
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Where is the USB/Ethernet port on the machine?
- 31Print the Network Configuration Report
- 32After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34Check the Print Quality
- 35Easy Scan to E-mail
- 36(Video) Install Ink Cartridges
- 37(Video) Load and print an Envelope (Manual Feed Slot)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40Clean the Print Head from Your Brother Machine
- 41Cover is Open
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 45What is Brother Web Connect?
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 48Scan a document in Windows 8 and Windows 10.
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Set up your Brother machine on a wireless network.