FAQs & Troubleshooting
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331 Results
- 1No Paper / No Paper Fed
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load A3/Ledger paper
- 4(Video) Install Ink Cartridges
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Paper Jam
- 7Replace Ink
- 8Paper Tray #1 not detected/ Paper Tray #2 not detected
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Cannot Detect Ink Volume
- 11Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 12Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14(Video) Load A4/Letter paper
- 15One or more of my colors are not printing (blank).
- 16Document Jam
- 17My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 18Check the Print Alignment from Your Brother Machine
- 19The printer status is Offline or Paused.
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Check the Print Quality
- 22Print as a Poster (Windows®)
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Install Starter Ink
- 26Paper Size Mismatch
- 27Cannot Detect
- 28What driver package format is supported by my Linux distribution?
- 29Change the Print Setting Options When Having Printing Problems
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Setup a Brother machine on a wireless (Wi-Fi) network.
- 32What is Brother iPrint&Scan?
- 33How to identify your Operating System (OS).
- 34I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 35How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 36Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 37Load Documents on the Scanner Glass
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39Protect your Brother machine against unauthorised access over the network
- 40"Offline" appears on the Status Monitor.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Correct the Paper Feed to Clear Vertical Lines
- 44After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 45Install a Certificate on Your Brother Machine
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 49High Temperature
- 50Unable to Scan / Scan Unable