FAQs & Troubleshooting
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282 Results
- 1Is there a way to view how much ink is remaining?
- 2(Video) Load paper in the Multi-Purpose tray (MP tray)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4(Video) Load A3/Ledger paper (Tray1)
- 5Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 6(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 7Use voice mail on the same line as my Brother machine.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9(Video) Install Ink Cartridges
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13My Brother machine could not be found over the network when I installed drivers on my PC.
- 14(Video) Unpack your Brother machine
- 15(Video) Load A4/Letter paper
- 16(Video) Load an Envelope (Manual Feed Slot)
- 17Can I print from or scan to Android™ Smartphone?
- 18My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 19Paper Jam (With Video Instructions)
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Discover the MAC address of the Brother network card
- 22What driver package format is supported by my Linux distribution?
- 23(Video) Connect telephone line and power cords
- 24After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 25Replace Ink
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 32Reset the network settings to the factory default.
- 33Print the Network Configuration Report.
- 34Set up your Brother machine on a wireless network.
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Combine multiple scanned documents into a single file with PaperPort™
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43Cannot Detect
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 46Transfer faxes to the PC when my machine has a mechanical issue.
- 47The message "ERROR" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 48Load an Envelope (Manual Feed Slot)
- 49I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 50Send a PC-FAX