FAQs & Troubleshooting
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315 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3What is Brother iPrint&Scan?
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5One or more of my colors are not printing (blank). What can I do?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8When I print, the pages are smudged with ink. What should I do?
- 9What is Distinctive Ring and how do I program it?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11The printer status is Offline or Paused.
- 12Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 13How do I load envelopes into my machine?
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16Can third party ink be used to refill the ink cartridges?
- 17How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 18Forward a fax to another fax machine when my machine has a mechanical problem.
- 19What driver package format is supported by my Linux distribution?
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21How do I know which side up my photo paper should be in the tray?
- 22Scan and save a document in PDF format (Scan to File)
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Paper Jam
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 29Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31I am unable to change my Brother machine's Receive Mode.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33Make my copied images lighter or darker.
- 34Ink Low
- 35Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 36What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 37Can my Brother machine print a report to verify a fax I sent was received?
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Load paper in the paper tray
- 40Send a fax using PC-FAX with LPD/LPRng (Linux)
- 41How do I clear the message "Cannot Detect" from the display?
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Scan from the Brother iPrint&Scan application using Windows Phone.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?