FAQs & Troubleshooting
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335 Results
- 1Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 2Cannot Detect Ink Volume
- 3Load Paper in the Manual Feed Slot
- 4Replace Ink
- 5(Video) Load A3/Ledger paper
- 6"Offline" appears on the Status Monitor.
- 7Paper Tray #1 not detected/ Paper Tray #2 not detected
- 8Paper Jam
- 9Correct the Paper Feed to Clear Vertical Lines
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Check the Print Quality
- 15Change the Print Setting Options When Having Printing Problems
- 16The printer status is Offline or Paused.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18(Video) Install Ink Cartridges
- 19Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21Document Jam
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24No Paper / No Paper Fed
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27Install the starter ink cartridges
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Set up your Brother machine on a wireless network.
- 30Clean the Paper Pick-up Rollers
- 31Add your Brother machine with AirPrint (macOS)
- 32Check the Print Alignment from Your Brother Machine
- 33Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 34Wrong Ink Cartridge
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36(Video) Unpack your Brother machine
- 37(Video) Load A4/Letter paper
- 38(Video) Connect telephone line and power cords
- 39Delete print jobs from the print queue.
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42Wrong Tray Setting or Wrong Tray Settings
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44One or more of my colors are not printing (blank).
- 45Where can I download Brother iPrint&Scan application for Mac?
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 48How to identify your Operating System (OS).
- 49Where is the USB/Ethernet port on the machine?
- 50Reset the Network Settings to Factory Default