FAQs & Troubleshooting
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- 1(Video) Load A3/Ledger paper (Tray1)
- 2When I print documents that contain tables or images with lines, such as technical drawings, the lines are not straight or aligned.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Where is the USB port on the machine?
- 5(Video) Load A4/Letter paper
- 6Load paper in the paper tray
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 9Replace Ink
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13The printer status is Offline or Paused.
- 14Delete print jobs from the print queue.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16No Ink Cartridge
- 17Set up your Brother machine on a wireless network.
- 18Printing/ Scanning with the Cloud
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Scan a document using Brother iPrint&Scan. (macOS only)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Protect your Brother machine against unauthorised access over the network
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27Low Temperature
- 28Configure a cover page for PC-FAX.
- 29Ink Low
- 30Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 31Use voice mail on the same line as my Brother machine.
- 32Load an Envelope (Manual Feed Slot)
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34Send a PC-FAX
- 35I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37Add your Brother machine with AirPrint (macOS)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39Sleep
- 40Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 41(Video) Install Ink Cartridges
- 42Combine multiple scanned documents into a single file with PaperPort™
- 43Cannot Detect Ink Volume
- 44I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 45What is Brother iPrint&Scan?
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48Unable to Scan AX
- 49Ink Absorber Full / Ink Absorber Pad Full
- 50Discover the MAC address of the Brother network card